FAQ'S

Plans with ADH coverage provide accidental damage protection that begins day-one of your purchase, making sure you are protected from potential costs incurred as a result of covered accidental damage from handling right away.

 

Protection for covered mechanical breakdowns and other failures kicks in after your original manufacturer’s warranty expires. Though the duration of manufacturer’s warranty coverage may vary, the typical length is one year.

We strongly encourage you to Register Your Product as soon as you make your purchase to ensure we have all your purchase information on file. However, having your product registered is not mandatory for activating your coverage.

While registering your product isn’t mandatory, it is recommended. Because of the substantial amount of time that may pass between your purchase date and the date you come back to file a claim regarding product damage, there’s a chance that you may lose track of your proof or purchase or your plan information, both of which are necessary to file a claim.

 

By registering your product ahead of time, you ensure that we have all the required information on hand should the need to file a claim ever arise.

To register your product, head to the Registration & Claims page.

 

From there, click on the link to the Customer Portal.

 

Click “Create Account,” enter your email address twice, and select “Next.” A form will then populate; fill out the required and relevant fields, and then click on “Create Account.”

 

At this point, you’ll need to confirm the creation of your account through email. Look for an email from “360Central Team” and use the links within to create a password. After you have done so, you’ll be directed to the Log In page to input your username and password and enter the portal. Here, click on “Registration” to begin the process.

 

You will need your proof of purchase and SmartGuard plan info to complete registration.

To begin a new claim, head to the Registration & Claims page. From there, click on the link to the Customer Portal.

 

If you already have a user account, log in now, and then click on “File a Claim.”

 

If not, click “Create Account,” enter your email address twice, and select “Next.” A form will then populate; fill out the required and relevant fields, and then click on “Create Account.”

 

At this point, you’ll need to confirm the creation of your account through email. Look for an email from “360Central Team” and use the links within to create a password. After you have done so, you’ll be directed to the Log In page to input your username and password and enter the portal. Here, click on “File a Claim” to begin the process.

 

Unless you registered your product ahead of time, you will need your proof of purchase and SmartGuard plan information to begin the claim process.

Please note that Protection Plan information is delivered through EMAIL ONLY. Please double-check the contents of your email inbox, searching for an email from AmazonSupport@Warrantech.com. It should have been delivered within 72 hours of your plan purchase. If you cannot find this email in your inbox, please contact our customer service team.

To file your claim, you will need to have the item you are filing a claim on, proof of purchase for your item, and your SmartGuard plan information.

 

You need to have your item on hand in order to accurately provide details about its condition. If you registered your product ahead of time, you do not need to provide proof or purchase and plan information again when filing a claim.

You can submit a scanned copy of a store receipt, a screenshot of an online purchase confirmation, or a scanned printout of an online purchase confirmation as proof of purchase. All materials submitted as proof of purchase must contain the name of the product purchased, the date of purchase, and the price paid.

After your claim is approved, you will receive a Repair Order explaining whether your product will be repaired on-site, sent to a repair facility, or replaced. Instructions on how to prepare your product for the next steps in the process will be provided at that time.

Yes! You may contact us for a full refund of your SmartGuard Protection Plan purchase price for up to 30 days after your initial purchase. If any claims were paid under the plan, the claims-paid amount would be deducted from the refund of your plan purchase price.

Yes, SmartGuard plans cover certified refurbished items if those items come with a manufacturer’s or seller’s warranty of at least 30 days from the date of purchase.

No. Items that are purchased used, sold “as is,” or originally used as showroom models are not eligible for coverage under the SmartGuard Protection Plan.

Register Your Product or Start a Claim

Own a SmartGuard policy? File a claim or pre-register your purchase here.