VISIT OUR PORTAL TO GET STARTED.
Because SmartGuard Protection Plans cover your devices for the long haul, a substantial period of time may pass between your purchase date and the date you come back to file a claim regarding product damage. Because of this, there’s a chance that you may lose track of your proof or purchase or your plan information, both of which are necessary to file a claim.
While registering is not mandatory, by registering your product ahead of time, you ensure that we have all the required information on hand should the need to file a claim ever arise.
Contact an administrator as soon as your item requires repair by accessing the claims portal above or calling 1-877-308-8071.
Provide protection plan details and proof of product purchase, as well as a description of the repairs needed to get your claim authorized. (If you’ve registered your purchase, we’ll already have much of this information on file!)
Receive a Repair Order explaining whether your product will be repaired on-site, sent to a repair facility, or replaced.
Follow the instructions that come along with your Repair Order to complete the process!
Your question is likely already answered in our FAQs